Playita Mia Privacy Policy

Last Updated: December 2025

PlayitaMia.com (hereinafter, “we,” “our,” or “the Company”) values and respects the privacy of our users. This Privacy Policy describes how we collect, use, process, and share your personal information when you use our website, make a reservation, or interact with our services.

1. Information We Collect

We collect personal information necessary to process your tour bookings and provide our services effectively. This information is collected directly through the booking form on our website.

A. Booking Information (via BookingPress) When making a reservation, we collect the following client information:

  • Full Name and Last Name
  • Email address
  • Phone number
  • Booking details (selected tour, date and time, number of people)
  • Pickup information (e.g., hotel name or address)

B. Payment Information (via Stripe) Payments are processed securely through our Stripe payment gateway.

  • We do not store your credit or debit card information on our servers.
  • Stripe is responsible for handling payment data under its own privacy and security policies.

2. Use of Your Information

We use the collected information for the following purposes:

  • Booking Processing: To confirm, manage, and deliver the tours and services you have contracted.
  • Communication: To send you appointment notifications (pending, confirmed, canceled), tickets, and reminders via email.
  • Customer Service: To manage questions, change requests, or logistical issues related to your tour.
  • Legal Purposes: To comply with our legal and tax obligations.

3. Legal Basis for Data Processing

We process your personal data based on:

  • Contract Execution: Processing is necessary to fulfill the service contract (the tour booking) that you have requested.
  • Consent: When you provide your information upon booking, we understand that you grant us consent to process such data for the purposes of the tour.

4. Information Sharing and Disclosure

We share your personal information only when necessary for the operation of your booking and the provision of our services:

  • Service Providers (Staff Members): We share your name, number of people, date, time, and pickup point (hotel) with the service provider (guide or operating company) assigned to your tour so they can coordinate logistics.
  • Payment Gateway (Stripe): Your payment data is transferred directly to Stripe for secure transaction processing.
  • Legal Requirements: If required by law, court order, or any government authority.

5. User Rights (ARCO Rights)

You have the right to exercise Access, Rectification, Cancellation, and Opposition rights (ARCO Rights) over your personal data, as well as the conditions of purchases made:

A. ARCO Rights You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request the correction of any incomplete or inaccurate data.
  • Cancellation: Request the deletion of your personal information from our databases.
  • Opposition: Object to the processing of your data for specific purposes (e.g., marketing), as long as it does not interfere with the obligation to complete a contracted booking.

B. Purchase Rights and Request Process

  • Request Process: To exercise any of your ARCO Rights, you must send a formal request to our official contact email (hello@playitamia.com). Your request will be addressed within a maximum period of 20 business days.
  • Additional Purchase Rights: You have the right to receive the contracted service according to the tour description and the confirmed date and time, and to be informed of any changes or cancellations by the provider.

6. Sales, Deposit, and Cancellation Policies

A. Nature of Deposits and Payments Payments made to secure your booking (deposits or full payments) are non-refundable.

B. Refund Conditions Refunds are only made under one of these two conditions:

  • Cancellation by the Provider (Attributable to Playita Mia): If the tour is canceled by the operator or provider (e.g., due to adverse weather, logistical issues, or last-minute unavailability), a full refund will be issued or a date/tour change will be offered.
  • No Refund for No Shows: Refunds do not apply under any circumstances for “No Shows,” late arrivals that prevent taking the tour, or any other cause attributable to the guest.

7. Confidentiality and Security

Playita Mia is committed to protecting the personal information of its users. We adopt administrative, technical, and physical security measures to protect your data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.

  • Data Transmission: We use secure technologies for data transmission, including encryption and updated security protocols.
  • Secure Payments: Your credit or debit card information is not stored on our servers; it is processed directly by Stripe, which guarantees a secure checkout system.
  • Restricted Access: Only authorized personnel (such as Staff Members and administrators) have access to your booking information (name, phone, and tour details) necessary for providing the service.

8. Changes to this Policy

Playita Mia reserves the right to modify or update this Privacy Policy at any time to reflect changes in legislation, our information practices, or our services.

  • Notification: We will notify you of substantial changes to the policy through a visible update on our website or by email.
  • Validity: The modified version of this Privacy Policy will be immediately available on our website. The “last updated” date at the top of the document will always indicate when changes were made.